SMM Panel

Refund Policy

What happens when an order does not deliver, and what happens to money you have already added.

Last updated 9 September 2026

Refunds come back as panel balance

When an order is refunded, the amount returns to your panel balance, not to the card, bank or UPI app you paid from. You can spend it on any other service here.

Money added to your balance is not returned to the original payment method. Add what you plan to spend.

When an order is refunded

  • The order fails outright, or the provider cancels it — the full amount returns to your balance.
  • The order delivers only part of the quantity — the undelivered part returns to your balance.
  • We cancel the order ourselves for any reason.

When it is not

  • The link was wrong, or pointed at the wrong post or profile.
  • The account was private, went private during delivery, or was deleted.
  • The username was changed while the order was running.
  • The order delivered what was ordered and the count later dropped — that is covered by refill below, where the service offers it.
  • You ordered the wrong service or the wrong quantity. Check before confirming.

Drops and refills

Some services include a refill window, shown on the service itself. If the count falls within that window, request a refill from the order and it is topped back up. Services without a refill window do not carry one — a drop after delivery is not refunded.

How to raise one

Open a ticket from your dashboard with the order ID. Include what you expected and what happened. Most order problems are resolved from the order record alone; if a provider has to be asked, it can take longer.

Chargebacks

Raise a problem with us first. A chargeback filed without contacting us suspends the account while it is investigated, and there is rarely anything to investigate that a ticket would not have settled faster.